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  • CBI questions - motivational competencies

  • Back to Competency Based Interviews

    Competency: Drive and energy

    • Describe a time when you had a challenging target to achieve.
    • Tell me about a situation that required you to work harder than normal.
    • How do you catch up on an accumulated backlog of work after a holiday or conference?
    • Give me some examples of projects or tasks where you postponed immediate action. Why? 

    Competency: Initiative and innovation

    • Tell me about a project you worked on that required you to personally generate a lot of new ideas.
    • Describe a change you instigated to an existing work process.
    • What have you done to make your job easier or more rewarding? What projects have you started on your own this year? Tell me about one.

    Competency: Self-motivation

    • Describe when you worked the hardest and felt the greatest sense of achievement.
    • Tell me about a time when you felt that you just couldn’t get anything done. Why? What did you do? How?

    Competency: Work standards

    • What are your standards of success in your job?
    • Are you satisfied with your department’s performance? Why or why not?

    Competency: Commitment

    • Tell me about some times when you have gone an “extra mile” for your organisation.
    • How is your present job important to your present organisation?
    • What do you do to ensure that the importance is realised in practice?

    Competency: Resilience

    • Tell me about a time your enthusiasm dwindled regarding a work project or situation.
    • Tell me about some disappointments you have had at work. How did you respond.
    • Have you ever had a run of bad luck at work? What happened?
    • Have you ever got all geared up for a major job or project that has been cancelled at the last minute? What did you do?

    Competency: Service orientation

    • What do you do to find out about your customers’ needs?
    • Tell me about a time when you went above and beyond your job requirements to meet a client’s expectations.
    • Describe a situation that required you to work with a difficult client to provide a very high quality service.
    • Can you think of a time when you turned around a complaint and the company received praise? (If necessary) tell me about that?
    • Provide an example of a time when you consulted closely with a client to identify and formulate a value adding initiative.

    Back to Competency Based Interviews

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