J2767 - Our client is seeking a Collections Associate to ensure the effective and timely collection of asset finance arrears by maintaining a proactive Recoveries strategy in accordance with the company policies and procedures.
Salary: £25,000 - £30,000 plus excellent benefits. Location: UK, S Eng (Homeworking / Office split)
Manage a portfolio of customers in arrears, making sure they are contacted in a timely manner to: obtain reasons for non-payment and to seek confirmation and commitment to clear the arrears & bring the account up to date.
Telephone arrears customers within agreed timescales and obtain comprehensive understanding of the customer situation.
Assess each arrears case and make recommendations to the Recoveries Manager, as to the most appropriate action to resolve the case.
Complete ‘Early Warning List’ report & highlight any cases for concern to Recoveries Manager.
Ensure all arrears cases have clear up to date notes on the lease administration system reflecting the current status & proposed next actions.
Liaise with Asset Management to obtain an up to date valuation & highlight any potential shortfall to the Recoveries Manager, so a provision can be considered.
Where arrears accounts require rescheduling, novation or re-write, refer to Recoveries Officer for completion.
Prepare & document Asset Substitution requests & forward to Credit for authorisation.
Prepare arrears and portfolio information for management as required.
Minimum of 1 years’ experience within Asset Finance Collections or Arrears
Educated to GCSE standard. Minimum 5 subjects including English and Maths
Good working knowledge of the following Microsoft products: Word, Excel and Outlook
Thorough, organised, motivated and accurate
Good team player, but equally effective working on their own
Able to prioritise, manage time effectively and meet deadlines
We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.