​J2796 - Our client is seeking a Collections and Recoveries Team Leader responsible for managing and optimising collection and processing activities in order to minimise risk costs, optimising returns and deliver best-in-class service levels.

Salary: c£45,000plus excellent bonus and benefits. Location: UK, Mids

KEY RESPONSIBILITIES:

• Responsible for managing all aspects of retail arrears across our UK and Ireland portfolios.

• Co-ordinating the recovery processes, including liaison with field staff, the dealer network and external agencies.

• Managing and resolving legal matters in conjunction with the Risk Manager, utilising in-house and external legal counsels.

• Coaching and training staff, performing quality touch-point sessions in order to drive engagement and accelerate team member development.

• Provide accurate, regular data on the portfolio performance to the Management Team and fulfil all other reporting obligations for the C&R Team.

• Build strong relationships with other departments, specifically Finance in respect of provisioning, Sales for support on curing challenging accounts, and Operations, to improve the efficiency of the novation and reschedule processes.

• Projects and ad-hoc support.

PERSON SPECIFICATION:

• Collections team lead experience (desirable).

• Three years' experience working in FCA regulated environment.

• CICM qualified (desirable).

• Exposure to or interest in the agricultural sector (desirable).

• Organised and structured in approach.

• Strong people manager who leads by example.

• A task-focused problem solver.

• Able to work with multiple, complex IT systems.

• Identifies potential process improvements and implements accordingly.

• Champion of change.

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.