J3107 - Customer Services Specialist - UK, London (Hybrid) - Asset Finance

Job title: J3107 - Customer Services Specialist - UK, London (Hybrid) - Asset Finance
Contract type: Permanent
Location: London
Function: Customer Services,
Salary: To £34,000 plus excellent bonus and benefits
Reference: J3107
Contact email: careers@newleafsearch.com
Contact phone: 0203 740 7222
Job Published: November 10, 2022
Remote WorkingHybrid

Job description

​J3107 - New Leaf Search has partnered with a specialist banking organisation in their search for a Customer Services Specialist. The role is responsible for providing administration support of live agreements as well as general administrative Customer Services and In-life Operations duties.

Salary: To £34,000 plus excellent bonus and benefits. Location: UK, London (Hybrid).

KEY RESPONSIBILITIES:

  • Provide all customers with a welcome pack following the on boarding process.

  • Ensure all Asset Finance contracts are scanned and available on system for review.

  • Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.

  • Perform bank reconciliations and post receipts correctly to the appropriate agreement.

  • Ensure all end of lease activity is performed accurately.

  • Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines.

  • Log customer complaints.

  • Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.

  • General file maintenance and updating accounting system and information databases to enable the production of good quality management information and reporting.

  • Assisting the operations team with any administrative support as required.

PERSON SPECIFICATION:

  • A working knowledge of Asset Finance.

  • Strong attention to detail.

  • A knowledge of Word and Excel and the ability to manipulate information databases.

  • Ability to work with figures, manually calculate where necessary and translate information into reports.

  • Ability to communicate accurately, both written and verbal.

  • Time management skills with the ability to prioritise and work under pressure to tight timescales with attention to detail.

  • Team player.

  • Proactive and self-motivated.

  • Demonstrable professional integrity and a strong work ethic.

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.

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Consultant

Katherine Amin

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