J3130 - New Leaf Search has partnered with a prestigious banking group in their search for a Recoveries Associate. You will ensure the effective and timely collection of serious arrears cases by maintaining a proactive Recoveries strategy in accordance with policy and procedures. Where collection of the arrears in unsuccessful, you will terminate the agreement and manage the repossession/collection of the assets.
Salary: £35,000 - £40,000 plus excellent bonus and benefits. Location: UK, Hampshire (Hybrid)
Responsibility for serious arrears cases in line with policy.
Manage your portfolio of customers with larger/more complex arrears making sure that they are contacted in a timely manner to ascertain reasons for non-payment or seek confirmation and commitment to bring the account up to date.
Arrange termination of the agreement & repossession of the assets if required.
Telephone serious arrears case customers within agreed timescales and obtain comprehensive understanding of the customer situation.
Liaise with Asset function to obtain an up to date valuation and highlight any potential shortfall to the Line Manager, so a provision can be considered.
Support the Collections Associates with cases where necessary, assisting in seeking alternative solutions to resolve the case.
Where collections of arrears are unsuccessful arrange Termination of the agreement & issue notices to the customer & guarantors.
Work collaboratively with Asset Management in relation to the collection & repossession of assets where appropriate.
Ensure all serious arrears cases have clear up to date notes on the lease administration system reflecting the current status & proposed next actions.
Prepare month end and interim arrears reports and relevant data/reports for meetings.
Minimum of 3 years’ experience in Collections & Recoveries within the Financial Services industry.
Educated to GCSE standard. Minimum 5 subjects including English and Maths.
Good working knowledge of Microsoft Word, Excel and Outlook.
Good attention to detail, with a high level of accuracy.
Highly organised & motivated individual.
Good team player, but equally effective working on their own.
Able to prioritise, manage time effectively and meet deadlines.
High level of systems awareness and controls.
Excellent interpersonal skills.
Excellent written and verbal communications skills.
Strong telephone communication techniques.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.