​J3130 - New Leaf Search has partnered with a prestigious banking group in their search for a Recoveries Associate. You will ensure the effective and timely collection of serious arrears cases by maintaining a proactive Recoveries strategy in accordance with policy and procedures. Where collection of the arrears in unsuccessful, you will terminate the agreement and manage the repossession/collection of the assets.

Salary: £35,000 - £40,000 plus excellent bonus and benefits. Location: UK, Hampshire (Hybrid)

KEY RESPONSIBILITIES:

• Responsibility for serious arrears cases in line with policy.

• Manage your portfolio of customers with larger/more complex arrears making sure that they are contacted in a timely manner to ascertain reasons for non-payment or seek confirmation and commitment to bring the account up to date.

• Arrange termination of the agreement & repossession of the assets if required.

• Telephone serious arrears case customers within agreed timescales and obtain comprehensive understanding of the customer situation.

• Liaise with Asset function to obtain an up to date valuation and highlight any potential shortfall to the Line Manager, so a provision can be considered.

• Support the Collections Associates with cases where necessary, assisting in seeking alternative solutions to resolve the case.

• Where collections of arrears are unsuccessful arrange Termination of the agreement & issue notices to the customer & guarantors.

• Work collaboratively with Asset Management in relation to the collection & repossession of assets where appropriate.

• Ensure all serious arrears cases have clear up to date notes on the lease administration system reflecting the current status & proposed next actions.

• Prepare month end and interim arrears reports and relevant data/reports for meetings.

PERSON SPECIFICATION:

• Minimum of 3 years’ experience in Collections & Recoveries within the Financial Services industry.

• Educated to GCSE standard. Minimum 5 subjects including English and Maths.

• Good working knowledge of Microsoft Word, Excel and Outlook.

• Good attention to detail, with a high level of accuracy.

• Highly organised & motivated individual.

• Good team player, but equally effective working on their own.

• Able to prioritise, manage time effectively and meet deadlines.

• High level of systems awareness and controls.

• Excellent interpersonal skills.

• Excellent written and verbal communications skills.

• Strong telephone communication techniques.

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We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.