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  • CBI questions - interpersonal competencies

  • Competency: Interpersonal sensitivity

    • What unpopular decision have you recently made? How did your subordinates respond? How did that make you feel?
    • No one can always retain popularity. Can you tell me the last time you upset someone? What happened?
    • Tell about when you joined your last organisation - how did you get to know the wider team?

    Competency: Selling skills

    • Tell me about your most difficult experience in selling something.
    • Tell me about an occasion where you promoted a new concept to a client.
    • Describe a situation where you had difficulty influencing someone to adopt your point of view.
    • Tell me about a time you had to sell an idea to a group of people in a formal presentation.
    • Tell me about your most satisfying selling experience.

    Competency: Listening

    • What do you do to show someone else that you are paying attention to them?
    • Describe a time when you found your attention wandering and you lost the thread of a conversation.
    • Have you ever been told you are a good listener? (If yes) when? By whom?

    Competency: Persuasiveness

    • Describe your most satisfying (or disappointing) experience in presenting to, and gaining the support of, top management for an idea or proposal.
    • Tell me about a time when you needed to persuade others to commit to a course of action.
    • Give me an example of a time when you were unable to persuade someone to your point of view.

    Competency: Communication skills

    • Tell me about a talk or presentation which you gave recently.
    • Describe a situation where you had to convey complex information to someone.
    • What is the worst communication problem you have experienced?
    • What differing approaches do you employ in talking with different types of people? How do you evaluate the effectiveness of these approaches?
    • Give an example of when you had the choice of either writing a report or giving an oral report. Which option did you take andwhy? What was the impact of this decision?

    Competency: Relationship building

    • When you last found yourself with a new group of people to work with, how did you get to know them?
    • Tell me about a time when you quickly developed a relationship with a new colleague or client.
    • What do you know about the personal interests of some of your subordinates? How did you find out?

    Competency: Collaboration and teamwork

    • Describe a situation where there was a disagreement among members of your team.
    • Describe the skills and personal qualities you believe are valuable, and those you have personally contributed, to a group task or project.
    • Tell me about a time when you have consciously participated as a group member rather than a group leader? What did you actually do?.
    • What have you done to build good working relationships within a team? Give an example?

    Back to Competency Based Interviews

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