Competency: Drive and energy
Describe a time when you had a challenging target to achieve.
Tell me about a situation that required you to work harder than normally required.
How do you catch up on an accumulated backlog of work after a holiday or conference?
Give me some examples of projects or tasks where you postponed immediate action. Why?
Competency: Initiative and innovation
Tell me about a project you worked on that required you to generate a lot of new ideas.
Describe a change you instigated to an existing work process.
What have you done to make your job easier or more rewarding? What projects have you started on your own this year? Tell me about one.
Describe when you worked the hardest and felt the greatest sense of achievement.
Tell me about a time when you felt that you just couldn’t get anything done. Why? What did you do? How?
Competency: Work standards
What are your standards of success in your job?
Are you satisfied with your department’s performance? Why or why not?
Tell me about some times when you have gone an “extra mile” for your organisation.
How is your present job important to your present organisation?
What do you do to ensure that the importance is realised in practice?
Tell me about a time your enthusiasm dwindled regarding a work project or situation.
Tell me about some disappointments you have had at work. How did you respond?
Have you ever had a run of bad luck at work? What happened?
Have you ever got all geared up for a major job or project that has been cancelled at the last minute? What did you do?
Competency: Service orientation
What do you do to find out about your customers’ needs?
Tell me about a time when you went above and beyond your job requirements to meet a client’s expectations.
Describe a situation that required you to work with a difficult client to provide a very high-quality service.
Tell me about a time when you turned around a complaint, and the company received praise?
Provide an example of a time when you consulted closely with a client to identify and formulate a value-adding initiative.