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CBI : Motivational competencies

example interview questions

Competency: Drive and energy
    • Describe a time when you had a challenging target to achieve.

    • Tell me about a situation that required you to work harder than normally required.

    • How do you catch up on an accumulated backlog of work after a holiday or conference?

    • Give me some examples of projects or tasks where you postponed immediate action. Why?

Competency: Initiative and innovation
    • Tell me about a project you worked on that required you to generate a lot of new ideas.

    • Describe a change you instigated to an existing work process.

    • What have you done to make your job easier or more rewarding? What projects have you started on your own this year? Tell me about one.

Competency: Self-motivation
    • Describe when you worked the hardest and felt the greatest sense of achievement.

    • Tell me about a time when you felt that you just couldn’t get anything done. Why? What did you do? How?

Competency: Work standards
    • What are your standards of success in your job?

    • Are you satisfied with your department’s performance? Why or why not?

Competency: Commitment
    • Tell me about some times when you have gone an “extra mile” for your organisation.

    • How is your present job important to your present organisation?

    • What do you do to ensure that the importance is realised in practice?

Competency: Resilience
    • Tell me about a time your enthusiasm dwindled regarding a work project or situation.

    • Tell me about some disappointments you have had at work. How did you respond?

    • Have you ever had a run of bad luck at work? What happened?

    • Have you ever got all geared up for a major job or project that has been cancelled at the last minute? What did you do?

Competency: Service orientation
    • What do you do to find out about your customers’ needs?

    • Tell me about a time when you went above and beyond your job requirements to meet a client’s expectations.

    • Describe a situation that required you to work with a difficult client to provide a very high-quality service.

    • Tell me about a time when you turned around a complaint, and the company received praise?

    • Provide an example of a time when you consulted closely with a client to identify and formulate a value-adding initiative.

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