"Our professional standards underpin our commitment to recruitment service excellence."
Competence and Capacity
Before we agree to undertake any assignment, we will:
Verify that we have the resources, time, knowledge, and expertise to deliver on your specific brief.
Disclose any relationships or circumstances that might create an actual or potential conflict of interest.
Highlight any limitations arising from work with other clients that could affect our ability to complete your assignment.
Terms of Engagement
We will then agree terms of engagement, clearly setting out the scope of services to be provided. This ensures complete transparency around our fee structure and other terms of business.
Clarity of Accountability – A Dedicated Point of Contact
A lead consultant will be assigned as your primary contact throughout the project, supported by additional team members as required. This ensures clear accountability and seamless delivery.
Consultative Approach – Vacancy Profile Creation
We invest time in understanding your business: its core values, culture, products, services, and market position.
We will require a comprehensive vacancy brief, including job description, person specification, and details of the salary and benefits package. Where required, we can proactively help refine job descriptions using our industry knowledge and insight into candidate availability.
Together, we establish the benchmark criteria against which all candidates will be assessed.
Timeline and Progress Parameters
Recruitment projects can take several months, depending on role seniority, location, and urgency.
We will agree an action plan, timeline, and measurable milestones to ensure clarity, efficiency, and progress throughout.
Candidate Sourcing and Research
We combine in-depth research with our extensive networks to identify target organisations and potential candidates. Our sourcing methods include:
Searching our in-house database of qualified candidates.
Advertising through appropriate online and offline channels.
Where necessary, recommending our Search & Selection service for highly targeted results.
We always recommend the most effective approach to deliver the right outcomes.
Screening and Shortlisting
All candidates are rigorously qualified against the agreed profile via in-depth interviews (face-to-face, telephone, or online).
We typically provide a shortlist of 2–5 high-quality candidates, prioritising quality over quantity.
Each submission includes:
CV (pre-cleared with the candidate’s express permission, in line with GDPR).
A tailored candidate profile covering suitability, experience, achievements, background, reasons for moving, notice period, and salary expectations.
Interview Management
We manage the coordination of the entire interview process. Candidates are fully briefed to ensure interviews are productive and meaningful.
Responsiveness and Feedback
After each interview, we debrief the candidate and relay feedback to you, allowing alignment between your assessment and the candidate’s perspective.
We continue to facilitate open dialogue until a successful conclusion is achieved.
Negotiation and Offer Management
We assist with the negotiation of employment terms to help secure your preferred candidate on mutually agreeable terms.
Follow-Up
Our involvement does not end at offer stage. We follow up with both you and the candidate to support a smooth transition into the new role.
Confidentiality
We recognise that recruitment often involves access to sensitive organisational information. All information shared with us is treated with the utmost discretion. If confidentiality is required for the assignment itself, we will take all reasonable steps to ensure it is maintained.
Professional Representation
Throughout the process, we act as ambassadors for your organisation, protecting your reputation, upholding your values, and respecting your company culture.
Complaints Policy
We are committed to delivering a quality service. If, for any reason, you are not entirely satisfied, please see our Complaints Policy for details on how to raise any concerns.
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