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Facts & figures

keeping you in the picture; recruitment trends and customer satisfaction

We listen, plan and act upon your valuable feedback to focus our activity on improving candidate and client engagement.

We are very proud of our recruitment track record, but just as importantly, we recognise that there will always be room for improvement. We ensure our activity is always geared towards improving your experience in dealing with us. We regularly canvass your opinion on how best we can achieve this.

Client and Candidate Surveys

We pride ourselves in our commitment to continually re-invent ourselves to ensure we bring you on-going value-added benefits that clearly set us apart. To achieve this objective, we regularly and formally canvass constructive feedback on the service we offer from both our client and candidate communities. The feedback serves as the backbone for planning our future activity to best meet your requirements.

Client Survey Results
                  • We measure client responses against a Client Satisfaction Index (CliSi) target of 4.00 (Range = 0.00 – 5.00).

                  • Eight specific Key Result Areas (KRAs) are identified against which we invite our clients to rate their satisfaction level.

                  • After that, we identify and implement operational improvements to our service levels for each KRA.

                  • Our CliSi score is currently 4.73 v target of 4.00. On average, 94.6% of our clients are very satisfied with our services.

                  • We are happy to discuss these with you in greater detail should you wish to enquire.

Candidate Survey Results
                  • We measure client responses against a Candidate Satisfaction Index (CanSi) target of 4.00 (Range = 0.00 – 5.00).

                  • Seven specific Key Result Areas (KRAs) are identified against which we invite our clients to rate their satisfaction level.

                  • After that, we identify and implement operational improvements to our service levels for each KRA.

                  • Our CanSi score is currently 4.55 v target of 4.00. On average, 91.0% of our candidates are very satisfied with our services.

                  • We are happy to discuss these with you in greater detail should you wish to enquire.

Business Performance Trends
                  • Whether you’re a client or candidate, our Business Performance trends will provide you with confidence in the knowledge that you are dealing with a well established, successful company, striving to bring improved service and performance levels to you.

                  • Few recruitment companies of similar size publish any facts and figures about their business. We do.

                  • We are happy to discuss these with you in greater detail should you wish to enquire.

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