“We listen carefully, plan thoughtfully, and act decisively on your valuable feedback to continually enhance candidate and client engagement.”
We take great pride in our recruitment track record, while recognising that there is always scope for improvement. Our focus is on continually enhancing your experience with us, guided by regular and structured feedback from both clients and candidates. Through formal surveys, we actively seek constructive insights that form the foundation of our ongoing development, ensuring we consistently deliver value-added benefits that set us apart.
Client and Candidate Surveys
We are committed to continuously evolving our services to deliver ongoing, value-added benefits that set us apart. To achieve this, we formally gather constructive feedback from both clients and candidates. This insight forms the backbone of our planning, ensuring our activities are aligned with your needs.
Client Survey Results
We benchmark client responses against a Client Satisfaction Index (CliSi) target of 4.00 (on a scale of 0.00–5.00) across nine Key Result Areas (KRAs). The findings enable us to identify and implement targeted improvements in each area.
🎯Target CliSi: 4.00 / 5.00
⭐ Actual CliSi: 4.77 (Updated 08Aug25)
We would be happy to share a detailed breakdown of these results upon request.
Candidate Survey Results
We measure candidate feedback against a Candidate Satisfaction Index (CanSi) target of 4.00 across eight KRAs, using the results to refine and enhance the service we provide.
🎯Target CanSi: 4.00 / 5.00
⭐ Actual CanSi: 4.90 (Updated 08Aug25)
We would be happy to share a detailed breakdown of these results upon request.
Business Performance Trends
Unlike many recruitment firms of our size, we share our key performance data — because transparency builds trust.
Whether you’re a client or a candidate, you can have confidence in partnering with a well-established, successful company that is committed to continually raising the bar.
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