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Professional standards - candidates

delivering service excellence to exceed your expectations

Our professional standards demonstrate our strong commitment to you in providing recruitment service excellence:

Discretion & GDPR
    • We recognise your need for confidentiality and always:

      • Obtain your authorisation before submitting your CV to any recruiting organisation.

      • Advise the recruiting organisation about your need for confidentiality and the utmost discretion.

      • Ensure we do not contact referees provided by you without your prior permission.

Consultative Approach
    • We facilitate detailed dialogue to help you manage your career aspirations, target prospective employers, create or develop your CV, prepare for interviews, manage the offer, handle any counter-offer and complete the resignation process.

Clarity
    • To ensure you have a clear understanding of any opportunities we present, we always:

      • Provide a succinct, high-level overview of the vacancy and the recruiting organisation.

      • Advise you that we may be under obligation with the recruiting organisation to share only limited information during the initial contact.

      • Provide a detailed brief of the prospective vacancy and recruiting organisation, provided we have their permission, in order to prepare for your interview fully.

Genuine current vacancies
    • We only advertise genuine vacancies that are currently open or unfilled.

    • All filled vacancies are removed from our vacancy pages as soon as we receive formal notification of their closed status from the prospective employer.

    • This gives you peace of mind in the knowledge that your time invested in investigating potential opportunities will always be well spent.

Responsiveness
    • The completion of a search assignment may sometimes take several months, with many steps between initial contact and the ultimate hiring of the successful candidate.

    • Once you become an actively seeking candidate, we ensure timely communication with you at every step of the process.

Feedback
    • Based upon our understanding of the vacancy and the needs of our client, we always give you a fair and honest appraisal of your suitability; before, during and after the interview process.

    • On occasions where you have been unsuccessful either before or after the interview stage, we will always convey the reasons for this decision by conversing with you directly, rather than by e-mail or voicemail.

Information about the process
    • As a candidate, you are entitled to know what to expect as the process unfolds. We always provide answers to questions such as

      • Who do I have to meet before a decision is made?

      • What time frame is the client working to?

      • What is the next step?

Respect for your current responsibilities
    • When scheduling appointments and interviews, we always demonstrate respect for your time and your responsibilities to your current employer.

Respect for your decision
    • You need the time to make a measured, well-considered decision.

    • We will not to rush your decision or put undue pressure on you to accept an offer.

    • However, we will keep you informed of any deadlines imposed by the client and the implications of not making a decision prior to those deadlines.

Facilitate your decision
    • Should the client decide to offer the position to you, we often act as an intermediary in the negotiation of the employment agreement.

    • We facilitate open and effective communication between you and the client.

Follow up
    • We follow up with you and the client to ensure a smooth transition into the job.

New Leaf Search Complaints Policy
    • We are committed to providing a quality service to all of our candidates.

    • If for any reason you are not entirely satisfied with any aspect of the service you have received from New Leaf Search then we would like you to let us know.

    • Please click here for further details.

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