J2737 - Our client is seeking a Head of Collections / Collections Manager to assume responsibility for the day to day management of the Collections Team, including end of term.
Salary: £45,000 - £50,000 plus benefits and bonus. Location: UK, Northants / E Mids.
Manage the Collections and End of Term team to monitor defaults and seek resolution.
Monitor and manage arrears cases and end of term workloads to for even distribution across the team.
Appraise and monitor staff performance to ensure consistent approach and efficiency in maximizing returns from the Collection team.
Maintain high standards across the collections function in accordance with FCA rules.
Report to Operations and Strategy Director re repossessions and legal options where defaults are ongoing, and be responsible for managing any legal options to recover arrears / assets.
Responsible for managing the collection of any assets and their disposal.
Monitoring and optimising income from the Collections team.
Review unpaid direct debit reports daily and informing the accounts and underwriting team of any early concerns.
Responsible for the correct daily production and release of all arrears letters / correspondence, liaising with the Accounts team to ensure all late payment fees are properly accrued, invoiced and paid.
Review arrears reports and instruct staff on any necessary actions.
Excellent interpersonal, negotiation and customer service skills.
Track record in a senior collections role, including previous leasing/HP or loan experience.
Handle demands, targets, guidelines and high stress situations.
Ability to handle conflict in a professional manner and to bring a situation / issue to a satisfactory resolution.
Strong management, leadership and coaching skills.
Strong planning, organisational and problem solving skills.
Excellent understanding of relevant FCA / NACFB regulations / rules.
We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.