J2737 - Head of Collections / Collections Manager - UK, Northants / E Mids - Asset Finance

Job title: J2737 - Head of Collections / Collections Manager - UK, Northants / E Mids - Asset Finance
Contract type: Permanent
Location: East Midlands
Function: Collections / Recoveries
Salary: £45,000 - £50,000 plus benefits and bonus
Reference: J2737 - 2
Contact phone: +442037407222
Job Published: May 17, 2021

Job description

​​​J2737 - Our client is seeking a Head of Collections / Collections Manager to assume responsibility for the day to day management of the Collections Team, including end of term.

Salary: £45,000 - £50,000 plus benefits and bonus. Location: UK, Northants / E Mids.


  • Manage the Collections and End of Term team to monitor defaults and seek resolution.

  • Monitor and manage arrears cases and end of term workloads to for even distribution across the team.

  • Appraise and monitor staff performance to ensure consistent approach and efficiency in maximizing returns from the Collection team.

  • Maintain high standards across the collections function in accordance with FCA rules.

  • Report to Operations and Strategy Director re repossessions and legal options where defaults are ongoing, and be responsible for managing any legal options to recover arrears / assets.

  • Responsible for managing the collection of any assets and their disposal.

  • Monitoring and optimising income from the Collections team.

  • Review unpaid direct debit reports daily and informing the accounts and underwriting team of any early concerns.

  • Responsible for the correct daily production and release of all arrears letters / correspondence, liaising with the Accounts team to ensure all late payment fees are properly accrued, invoiced and paid.

  • Review arrears reports and instruct staff on any necessary actions.


  • Excellent interpersonal, negotiation and customer service skills.

  • Track record in a senior collections role, including previous leasing/HP or loan experience.

  • Handle demands, targets, guidelines and high stress situations.

  • Ability to handle conflict in a professional manner and to bring a situation / issue to a satisfactory resolution.

  • Strong management, leadership and coaching skills.

  • Strong planning, organisational and problem solving skills.

  • Excellent understanding of relevant FCA / NACFB regulations / rules.

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.

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Katherine Amin

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