J2909 - Our client is seeking a Collections Administrator to assume responsibility for all phases of collection activity across all leasing products. You will be part of the Collections Team, ensuring that collection on all the revenues generated are made. The team is highly target driven, with an important customer facing element to ensure customers get the optimum experience when dealing with the business. You will be an experienced, target orientated professional, with a great track record within Credit Control. Salary: £28,000 - £32,000 plus excellent bonus and benefits. Location: UK, Thames Valley.
Daily contact with customers by telephone, e-mail and letter to negotiate payment of any invoices past due.
Effectively handle inbound and outbound collections calls and to respond to all Customer enquiries in an efficient and courteous manner.
Baseline minimum of 40+ Outbound Customer Contacts per day.
Review, monitor and action late arrears cases and meet required case handling productivity levels as set down in department objectives.
Refer customer payment proposals to management with recommendations.
Liaise with external bodies and panel of asset recovery agents to best assist in the recovery of funds and equipment.
Accurate maintenance of internal systems with an emphasis placed on comprehensive call summary notes.
Comply with all internal company procedures and standards while maintaining service levels.
Comply with all relevant external legislation including Consumer Credit Act, Money Laundering Act, Data Protection Act and the FLA code of practice.
Assist the cash applications team in ensuring payments are allocated accurately to customer accounts and that Unallocated Cash levels are kept to a minimum.
2+ years’ experience in a collections /debt recovery or credit specific role.
Experience and knowledge of Asset Finance/ Vendor Programs.
Good knowledge and understanding of the various types of liquidation / bankruptcies would be advantageous.
To be able to demonstrate strong customer facing negotiation skills.
Excellent analytical and administration skills with demonstrated strong attention to detail a definite requirement.
Ability to build strong working relationships with both internal & external partners.
A committed, enthusiastic and flexible approach at all times.
Proficient in Microsoft Suite.
Ability to work unsupervised and use own initiative.
Graduate qualification in relevant discipline (business studies, accountancy, or economics) desirable but not essential.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.