K3107 - New Leaf Search has partnered with a specialist banking organisation in their search for a Customer Services Specialist. The role is responsible for providing administration support of live agreements as well as general administrative Customer Services and In-life Operations duties.
Salary: To £34,000 plus excellent bonus and benefits. Location: UK, London (Hybrid).
Provide all customers with a welcome pack following the on boarding process.
Ensure all Asset Finance contracts are scanned and available on system for review.
Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
Perform bank reconciliations and post receipts correctly to the appropriate agreement.
Ensure all end of lease activity is performed accurately.
Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines.
Log customer complaints.
Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.
General file maintenance and updating accounting system and information databases to enable the production of good quality management information and reporting.
Assisting the operations team with any administrative support as required.
A working knowledge of Asset Finance.
Strong attention to detail.
A knowledge of Word and Excel and the ability to manipulate information databases.
Ability to work with figures, manually calculate where necessary and translate information into reports.
Ability to communicate accurately, both written and verbal.
Time management skills with the ability to prioritise and work under pressure to tight timescales with attention to detail.
Proactive and self-motivated.
Demonstrable professional integrity and a strong work ethic.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.