K3111 - Customer Services Administrator - UK, London (Hybrid) - Financial Services

Job title: K3111 - Customer Services Administrator - UK, London (Hybrid) - Financial Services
Contract type: Permanent
Location: London
Function: Customer Services,
Salary: To £23,000 plus discretionary bonus and benefits
Reference: K3111
Contact email: careers@newleafsearch.com
Contact phone: 0203 740 7222
Job Published: January 24, 2023
Remote WorkingHybrid

Job description

K3111 - New Leaf Search has partnered with a market leading arranger of speciality finance programmes; dominant in the card payment sector in their search for a Customer Services Administrator.

Salary: £23,000 plus discretionary bonus and benefits. Location: UK, London (Hybrid)


  • Dealing with Customer Queries and Requirements: providing help and advice to Customers by telephone, email and letter.

  • Respond promptly and completely to both sales and customer enquiries in a professional manner.

  • Ensure phones are answered and messages responded to within a timely manner.

  • Processing of direct debit cancellations within the timeframes given.

  • Using a variety of software packages, such as Microsoft Word, Outlook, Excel, Access etc. to produce correspondence and document and maintain records, spreadsheets and databases.

  • Liaising with external contacts.

  • Maintaining office supplies.

  • Organising meeting rooms and providing beverages where necessary.

  • Provide assistance to the Collections Team when necessary.

  • General Ad hoc Administrative assistance.


  • Demonstrates high level of ownership.

  • Excellent verbal and written communicator.

  • Demonstrates excellent active listening skills.

  • Maintains control of conversations whilst showing understanding and empathy.

  • Excellent interpersonal skills.

  • Accuracy and belief in service standards.

  • Excellent clerical, time management and organisational skills.

  • Customer service focused – both external and internal.

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.

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Katherine Amin

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