J2682 - Our client is seeking Collections Executive to ensure the effective and timely collection of asset finance serious arrears by maintaining a proactive collections strategy in accordance with policies and procedures. Salary: To £35,000 plus discretionary bonus and excellent benefits. Location: UK, S Eng / SE Eng (Homeworking).
Handle all arrears cases in line with Collections policy.
Manage your portfolio of customers with larger/more complex arrears making sure that they are contacted in a timely manner to obtain reasons for non-payment & seek confirmation and commitment to bring the account up to date.
Telephone arrears customers within agreed timescales and obtain comprehensive understanding of the customer situation.
Create ad-hoc direct debit payment requests.
Ensure the portfolio operates within its agreed arrears tolerances.
Attend and contribute to the Monthly Arrears Review meetings with the Recoveries Manager.
Operate within the company’s Vulnerable Customer policy focussing on appropriate customer outcomes.
Assess each arrears case and make recommendations to line manager or support the Credit Controllers with cases where necessary, as to the most appropriate action to resolve the case, protecting the interests of our client at all times and ensuring that we treat the customer fairly.
Ensure all arrears cases have clear up to date notes on the lease administration sys-tem so that others can fully understand the current status and proposed next actions, at any given time.
Work with the Credit Controllers to act as an escalation point for problematic cases.
Carry out regular reviews of the 0-30 cases with the Team to ensure problem cases are identified early.
Prepare month end and interim arrears reports.
Minimum of 3 years’ experience of collections or arrears within the asset finance and leasing industry.
Educated to GCSE standard. Minimum 5 subjects including English and Maths.
Good working knowledge of the following Microsoft products Word, Excel and Outlook.
Working knowledge of database software.
Attention to detail, organised, motivated and accurate.
Excellent interpersonal skills.
High level of professionalism with a reliable, positive attitude.
Excellent written and verbal communications skills.
Strong telephone communication techniques.
We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.