J2682 - ​Our client is seeking Recoveries Associate to ensure the effective and timely collection of asset finance serious arrears by maintaining a proactive collections strategy in accordance with policies and procedures. Where collection of the arrears is unsuccessful, you will be responsible for terminating the agreement and repossession/collection of the assets. Salary: To £35,000 plus discretionary bonus and excellent benefits. Location: UK, Hampshire / S Eng (Home and Office based).

KEY ACCOUNTABILITIES:

• Responsibility for serious arrears cases in line with Recoveries policy.

• Manage portfolio of customers with larger/more complex arrears making sure that they are contacted in a timely manner to obtain reasons for non-payment; seek confirmation and commitment to bring the account up to date and, where unsuccessful, arrange termination of the agreement & repossession of the assets.

• Telephone serious arrears customers within agreed timescales and obtain comprehensive understanding of the customer situation.

• Operate within the company’s Vulnerable Customer policy focussing on appropriate customer outcomes & making sure all Vulnerable customers are logged in accordance with policy.

• Assess each serious arrears case and make recommendations to the Recoveries Manager, as to the most appropriate action to resolve the case.

• Liaise with Asset Management to obtain an up to date valuation & highlight any potential shortfall to the Line Manager, so a provision can be considered.

• Support the Collections Executives with cases where necessary, assisting in seeking alternative solutions to resolve the case.

• Where collections of arrears are unsuccessful arrange Termination of the agreement & issue notices to the customer & guarantors.

• Where arrears accounts require rescheduling, novation or re-write, undertake appropriate assessment for submission to Credit for consideration and approval.

• Ensure all serious arrears cases have clear up to date notes on the lease administration system reflecting the current status & proposed next actions.

• Prepare month end and interim arrears reports.

PERSON SPECIFICATION:

• Minimum of 3 years’ experience of collections or arrears within the asset finance and leasing industry.

• Educated to GCSE standard.  Minimum 5 subjects including English and Maths.

• Good working knowledge of the following Microsoft products Word, Excel and Outlook.

• Working knowledge of database software.

• Easy commute to offices in Southampton.

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.