J2682 - Our client is seeking Recoveries Associate to ensure the effective and timely collection of asset finance serious arrears by maintaining a proactive collections strategy in accordance with policies and procedures. Where collection of the arrears is unsuccessful, you will be responsible for terminating the agreement and repossession/collection of the assets. Salary: To £35,000 plus discretionary bonus and excellent benefits. Location: UK, Hampshire / S Eng (Home and Office based).
Responsibility for serious arrears cases in line with Recoveries policy.
Manage portfolio of customers with larger/more complex arrears making sure that they are contacted in a timely manner to obtain reasons for non-payment; seek confirmation and commitment to bring the account up to date and, where unsuccessful, arrange termination of the agreement & repossession of the assets.
Telephone serious arrears customers within agreed timescales and obtain comprehensive understanding of the customer situation.
Operate within the company’s Vulnerable Customer policy focussing on appropriate customer outcomes & making sure all Vulnerable customers are logged in accordance with policy.
Assess each serious arrears case and make recommendations to the Recoveries Manager, as to the most appropriate action to resolve the case.
Liaise with Asset Management to obtain an up to date valuation & highlight any potential shortfall to the Line Manager, so a provision can be considered.
Support the Collections Executives with cases where necessary, assisting in seeking alternative solutions to resolve the case.
Where collections of arrears are unsuccessful arrange Termination of the agreement & issue notices to the customer & guarantors.
Where arrears accounts require rescheduling, novation or re-write, undertake appropriate assessment for submission to Credit for consideration and approval.
Ensure all serious arrears cases have clear up to date notes on the lease administration system reflecting the current status & proposed next actions.
Prepare month end and interim arrears reports.
Minimum of 3 years’ experience of collections or arrears within the asset finance and leasing industry.
Educated to GCSE standard. Minimum 5 subjects including English and Maths.
Good working knowledge of the following Microsoft products Word, Excel and Outlook.
Working knowledge of database software.
Easy commute to offices in Southampton.
We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.