Job description
J2870 - Our client is seeking a Collections Team Leader to assume responsibility for the day to day management of 6 Collections Account Managers. You will also be expected to provide a supporting role to the Head of Collections and handle more complex arrears cases.
Excellent salary, bonus and benefits. Location: UK, Gtr London / Surrey.
KEY RESPONSIBILITIES:
Ensure the collections team maintains a high standard of treating customers fairly & assist in the identification and fair treatment of vulnerable customers.
Day to Day management of all staff to include providing support, training, and mentoring and guidance of arrears cases.
Monitor specific arrears cases of concern across all sectors and report them.
Effectively delegate arrears cases and monitor collections arrears queues to ensure an even distribution of workload.
To provide a culture of innovation and development to the collections team from idea to inception.
Monitoring and optimising income.
Reporting of no loss dysfunctions.
Liaise with Head of Collections on serious delinquencies and help coordinate any actions required to minimize losses.
Review arrears reports and instruct staff on any necessary actions.
Stand in for the Head of Collections in their absence.
PERSON SPECIFICATION:
Excellent Interpersonal, negotiation and customer service skills.
Excellent verbal and written communication skills.
Handle demands, targets, guidelines and high stress situations.
Ability to handle conflict in a professional manner and to handle the situation with empathy to bring issues to a resolution.
Previous Leasing experience ideal but not essential.
Strong management, leadership and coaching skills.
Strong planning, organisational and problem solving skills.
High attention to detail.
An ability to work under pressure and to deadlines under own initiative.
Be consistent, dependable, and efficient.
Highly numerate and practical problem-solving capabilities.
Excellent computer literacy skills.
Understanding of FCA regulations ideal but not essential.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.
