J2879 - Our client is seeking a Credit Controller to chase customers for payment of arrears on failed DDs. You will coordinate all the resulting administrative and liaison duties both internally and externally.
Salary: £22,000 - £30,000 plus bonus and excellent benefits. Location: UK, Essex
Calling customers to obtain payments, sending letters/emails/texts.
Running credit searches on companies and individuals.
Support manager with ad-hoc duties.
Provide reporting and commentary on month end arrears cases.
Evaluating debtor’s worth to establish how to progress a case.
Responsibility of chasing customers for payment of arrears on failed DD’s.
Take card payments over the phone.
Terminate agreements in default and calculate termination balance.
Responsible for maintaining customer accounts with accurate notes and actions.
Liaising with Solicitor to progress legal cases.
Liaising with Salesperson / Broker on their arrears customers.
Weekly ledger update to manager.
Referring cases to repossession agent to recover asset.
Carrying out asset valuations.
Raising admin charges and applying payments to customer accounts.
Understanding of FCA regulations would be an advantage.
Understanding of different lease types would be an advantage.
Knowledge of bankruptcies, IVA’s and liquidations.
Experience of Experian and understanding of CAIS would be preferred.
Ability to work as part of a team but also off own initiative.
Demonstrated ability to work under pressure.
Good clear telephone manner.
Good knowledge of Excel, Outlook, PowerPoint.
Previous Collections experience required.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.