J3109 - New Leaf Search has partnered with a leading European financial services group in their search for a Business Services Supervisor. This role will have continual contact with both internal and external customers therefore the ability to demonstrate empathy and understanding whilst maintaining a clear focus on the objective will be key. This role includes a wide range of responsibilities, requiring a high level of organisational skills.
Excellent salary, plus discretionary bonus and benefits. Location: UK, Greater London / Surrey (Hybrid)
Supervise a small Business Services team.
Complete monthly one-to-ones to ensure team members are meeting the customer service excellence levels.
Complete the Annual Appraisal and Objective setting.
Ensure training of new starters or upskilling of current members.
Become the first port of call to offer support and guidance to assist the Team in resolving issues/queries.
Ensure the key Business Services tasks are kept within their SLAs, communicating when needed with the wider team and fellow Business Services Supervisors.
Process End of Term Terminations.
Risk administration on Lease Administration System.
Manage daily invoice run to ensure invoices that need retyping have been identified.
Work HPI queues and delete and add assets as necessary
Registration/release of Charges at Companies House.
Managing end of lease/HP administration.
Chasing insurance certificate renewals.
Manage the reconciliation and payment of maintenance, VAT, and Secondary Rental share to third parties.
Ability to supervise a team.
Demonstrate a high level of ownership.
Demonstrate excellent active listening skills.
Maintain control of conversations whilst demonstrating understanding and empathy.
Excellent verbal and written communication.
Excellent interpersonal skills.
Good knowledge of MS Office.
Good clerical, time management and organisational skills.
Focused on providing excellent service to internal customers.
Methodical and attention to detail.
A team strong team player.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.