J3109 - Business Services Supervisor - UK, Greater London / Surrey (Hybrid) - Asset Finance

Job title: J3109 - Business Services Supervisor - UK, Greater London / Surrey (Hybrid) - Asset Finance
Contract type: Permanent
Location: Surrey
Function: Support,
Salary: Excellent salary, plus discretionary bonus and benefits
Reference: J3109
Contact email: careers@newleafsearch.com
Contact phone: 0203 740 7222
Job Published: November 15, 2022
Remote WorkingHybrid

Job description

​J3109 - New Leaf Search has partnered with a leading European financial services group in their search for a Business Services Supervisor. This role will have continual contact with both internal and external customers therefore the ability to demonstrate empathy and understanding whilst maintaining a clear focus on the objective will be key. This role includes a wide range of responsibilities, requiring a high level of organisational skills.

Excellent salary, plus discretionary bonus and benefits. Location: UK, Greater London / Surrey (Hybrid)

KEY RESPONSIBILITIES:

  • Supervise a small Business Services team.

  • Complete monthly one-to-ones to ensure team members are meeting the customer service excellence levels.

  • Complete the Annual Appraisal and Objective setting.

  • Ensure training of new starters or upskilling of current members.

  • Become the first port of call to offer support and guidance to assist the Team in resolving issues/queries.

  • Ensure the key Business Services tasks are kept within their SLAs, communicating when needed with the wider team and fellow Business Services Supervisors.

  • Process End of Term Terminations.

  • Risk administration on Lease Administration System.

  • Manage daily invoice run to ensure invoices that need retyping have been identified.

  • Work HPI queues and delete and add assets as necessary

  • Registration/release of Charges at Companies House.

  • Managing end of lease/HP administration.

  • Chasing insurance certificate renewals.

  • Manage the reconciliation and payment of maintenance, VAT, and Secondary Rental share to third parties.

PERSON SPECIFICATION:

  • Ability to supervise a team.

  • Demonstrate a high level of ownership.

  • Demonstrate excellent active listening skills.

  • Maintain control of conversations whilst demonstrating understanding and empathy.

  • Excellent verbal and written communication.

  • Excellent interpersonal skills.

  • Good knowledge of MS Office.

  • Good clerical, time management and organisational skills.

  • Focused on providing excellent service to internal customers.

  • Methodical and attention to detail.

  • A team strong team player.

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.

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Consultant

Jane Theobald

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