Job description
J3152 - New Leaf Search has partnered with an international provider of business-to-business financial solutions in their search for a Collector. You will use your negotiation and excellent customer service skills to collect all overdue rentals in a timely manner, and minimise the number of agreements submitted to our Legal Recoveries team. The role offers flexible working with a combination of office and home working to suit your requirements.
Salary: Excellent salary plus bonus and benefits. Location: UK, Thames Valley / Buckinghamshire / Slough (Hybrid)
KEY RESPONSIBILITIES:
Minimise customer arrears by chasing debt via telephone, letter, and e-mail, adhering to the collections guidelines and UK legislation.
Maximise recoveries on insolvency cases by working quickly to establish if there are any potential buyers for the insolvent company or equipment.
Where there are no buyers, fast track the agreement for termination and uplift of equipment.
Resolve queries to prevent customer complaints.
Adhere to Collections, Compliance and FCA guidelines.
Collaborating with other internal departments including Asset Management, Risk and Sales to agree the appropriate strategies to resolve default cases.
Identifying early warning signs on our portfolio and share information with wider business.
Work with the team to meet targets set.
PERSON SPECIFICATION:
Previous experience within collections is essential for this opportunity.
Good negotiation and conflict resolution skills.
Excellent communication skills with a positive and team orientated attitude and ability to build cross functional relationships.
Proven ability to manage high volumes of cases efficiently and effectively.
Ability to work well within structured processes and using your own initiative to find solutions.
Strong organisation skills with good attention to detail.
Good knowledge and understanding of UK Insolvency and consumer credit laws is preferred.
Ideally you will have knowledge of contracts as well as experience of Banking, Leasing or Finance Agreements.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.