J3154 - New Leaf Search has partnered with a leading European financial services group in their search for a Collections & Recoveries Account Manager. This is a minimum 8 month Fixed Term Contract role whereby you will be required to collect overdue payments from broker and vendor partners relating to commissions, residual values, subsidies and title transfer invoices. You will also be required to collect overdue payments from customers for contractual arrears.
Salary: Excellent salary, plus bonus and benefits. Location: UK, Greater London / Surrey (Hybrid)
Manage a portfolio of arrears cases over the varying sectors within the 60+ day aged debt category.
Work with suppliers, vendors and partners to bring a positive impact to the collections process and maximise recoveries.
Arrange sustainable repayment plans through effective evaluation of income & expenditure with customers.
Review contractual documents and terms & conditions to identify information that can add value to the recovery process.
Take responsibility for managing occasional project and development work in the team to a high standard and within deadlines.
Understand the importance of identifying vulnerable customers and how they should be treated differently from a strategy perspective.
Responsible for completion of the collection and recovery process to minimize risk, prevent arrears and ensure the timely collection of payments.
Minimum of 2/3 years Collections experience specifically in bad debt collection, insolvency, litigation and asset recovery.
Knowledge of contract and consumer credit is essential.
Finance & Leasing or Motor Finance background essential.
Strong negotiator and decision maker.
Excellent communication skills both verbal and written.
Ability to work within a structured process, managing tasks efficiently and effectively.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.