J3165 - Customer Services Coordinator (12 mth FTC) - UK, Greater London / Surrey (Hybrid) - Asset Finance

Job title: J3165 - Customer Services Coordinator (12 mth FTC) - UK, Greater London / Surrey (Hybrid) - Asset Finance
Contract type: 12 Mth FTC
Location: Surrey
Function: Customer Services, Operations, Support,
Salary: Excellent salary and end of contract bonus
Reference: J3165
Contact email: careers@newleafsearch.com
Contact phone: 0203 740 7222
Job Published: April 27, 2023
Remote WorkingHybrid

Job description

​J3165 - New Leaf Search has partnered with a leading European financial services group in their search for a Customer Services Coordinator on a 12 month fixed term contract. You will create, build and maintain exceptional relationships with both internal and external customers. Preferably with a minimum of 2 years previous experience in a related industry, you will have continual contact with customers and be able to prioritise work and demonstrate empathy and understanding.

Excellent salary and end of contract bonus. Location: UK, Greater London / Surrey (Hybrid)


  • Deliver high quality, flexible customer service which maximise customer satisfaction.

  • Develop a pro-active approach to Customer Service with the objective of improving relationships with customers and introducers.

  • Effectively manage internal and external customer enquiries by phone, e-mail and letter.

  • Use initiative to re-direct or escalate query where necessary whilst maintaining ownership.

  • Check early settlements adhering to relevant legislation and company policy.

  • Manage withdrawals and part payments on CCA regulated deals.

  • Effective Complaints handling in line with procedure.

  • Production of various documentation and updating financial changes onto lease administration system.

  • Handle customer audit requests.

  • Ability to use problem solving skills to produce effective and efficient managed solutions.

  • Provide a range of financial statements and copy documentation to customers.

  • Administer the provision of new direct debits and updated bank details and updating Lease Administration system with assistance from Business administrators

  • Ensure compliance with legislation and regulation.


  • Demonstrate high level of ownership and excellent listening skills.

  • Excellent verbal and written communicator.

  • Maintain control of conversations whilst demonstrating understanding and empathy.

  • Excellent interpersonal skills.

  • Accuracy and belief in service standards.

  • Excellent clerical, time management and organisational skills.

  • Customer service focused – both external and internal.

  • Ability to work under pressure and on own initiative.

  • Methodical and organised.

  • A strong team player, conscientious and open to suggestions/ideas.

  • Pro-active and willingness to be flexible in work required.

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.

Expired job

Share this job


Jane Theobald

Get similar jobs like these by email

By submitting your details you agree to our T&C