J3165 - New Leaf Search has partnered with a leading European financial services group in their search for a Customer Services Coordinator on a 12 month fixed term contract. You will create, build and maintain exceptional relationships with both internal and external customers. Preferably with a minimum of 2 years previous experience in a related industry, you will have continual contact with customers and be able to prioritise work and demonstrate empathy and understanding.
Excellent salary and end of contract bonus. Location: UK, Greater London / Surrey (Hybrid)
Deliver high quality, flexible customer service which maximise customer satisfaction.
Develop a pro-active approach to Customer Service with the objective of improving relationships with customers and introducers.
Effectively manage internal and external customer enquiries by phone, e-mail and letter.
Use initiative to re-direct or escalate query where necessary whilst maintaining ownership.
Check early settlements adhering to relevant legislation and company policy.
Manage withdrawals and part payments on CCA regulated deals.
Effective Complaints handling in line with procedure.
Production of various documentation and updating financial changes onto lease administration system.
Handle customer audit requests.
Ability to use problem solving skills to produce effective and efficient managed solutions.
Provide a range of financial statements and copy documentation to customers.
Administer the provision of new direct debits and updated bank details and updating Lease Administration system with assistance from Business administrators
Ensure compliance with legislation and regulation.
Demonstrate high level of ownership and excellent listening skills.
Excellent verbal and written communicator.
Maintain control of conversations whilst demonstrating understanding and empathy.
Excellent interpersonal skills.
Accuracy and belief in service standards.
Excellent clerical, time management and organisational skills.
Customer service focused – both external and internal.
Ability to work under pressure and on own initiative.
Methodical and organised.
A strong team player, conscientious and open to suggestions/ideas.
Pro-active and willingness to be flexible in work required.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.