​J3165 - New Leaf Search has partnered with a leading European financial services group in their search for a Customer Services Coordinator on a 12 month fixed term contract. You will create, build and maintain exceptional relationships with both internal and external customers. Preferably with a minimum of 2 years previous experience in a related industry, you will have continual contact with customers and be able to prioritise work and demonstrate empathy and understanding.

Excellent salary and end of contract bonus. Location: UK, Greater London / Surrey (Hybrid)

KEY RESPONSIBILITIES:

• Deliver high quality, flexible customer service which maximise customer satisfaction.

• Develop a pro-active approach to Customer Service with the objective of improving relationships with customers and introducers.

• Effectively manage internal and external customer enquiries by phone, e-mail and letter.

• Use initiative to re-direct or escalate query where necessary whilst maintaining ownership.

• Check early settlements adhering to relevant legislation and company policy.

• Manage withdrawals and part payments on CCA regulated deals.

• Effective Complaints handling in line with procedure.

• Production of various documentation and updating financial changes onto lease administration system.

• Handle customer audit requests.

• Ability to use problem solving skills to produce effective and efficient managed solutions.

• Provide a range of financial statements and copy documentation to customers.

• Administer the provision of new direct debits and updated bank details and updating Lease Administration system with assistance from Business administrators

• Ensure compliance with legislation and regulation.

PERSON SPECIFICATION:

• Demonstrate high level of ownership and excellent listening skills.

• Excellent verbal and written communicator.

• Maintain control of conversations whilst demonstrating understanding and empathy.

• Excellent interpersonal skills.

• Accuracy and belief in service standards.

• Excellent clerical, time management and organisational skills.

• Customer service focused – both external and internal.

• Ability to work under pressure and on own initiative.

• Methodical and organised.

• A strong team player, conscientious and open to suggestions/ideas.

• Pro-active and willingness to be flexible in work required.

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.