J3261 - New Leaf Search has partnered with a leading European financial services group in its search for a Collections Account Manager. You will form part of a team responsible for maximising the repayment of delinquent and non-performing accounts, in a way that delivers a positive customer experience.
Excellent salary, plus bonus and benefits. Location: UK, Greater London / Surrey (Hybrid)
Chase arrears and manage allocation of cash for all non-customer arrears.
Take control of building good internal and external relationships to ensure prompt payment of arrears from our broker and vendor partners.
Manage the billing of late payment interest where required.
Assist the team with a variety of collections and administrative duties.
Liaise with accounts department to ensure correct allocation of cash.
Assist the collections and reporting manager with the compilation of spreadsheets relating to the ECB requirements of the New Definition of Default.
Work in accordance with the latest procedures and policies.
Ensure compliance with Consumer Credit Legislation and DPA.
Other ad hoc duties where required.
Good organisational skills.
Minimum of 2 years’ experience of debt collection.
A good team player but able to work independently.
Good communication skills and the ability to make decisions.
Excellent excel skills, VLOOKUP and pivot reports is essential.
Ability to resolve technical allocation issues.
Working knowledge of Alfa useful but not essential.
Act with integrity at all times and embrace the philosophy of treating customers fairly.
This is a great opportunity to join a leading financial services company offering realistic career progression.
We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.
Applicants will only be considered with relevant in-country experience.
Contact us for a confidential discussion.