​J3261 - New Leaf Search has partnered with a leading European financial services group in its search for a Collections Account Manager. You will form part of a team responsible for maximising the repayment of delinquent and non-performing accounts, in a way that delivers a positive customer experience.

Excellent salary, plus bonus and benefits. Location: UK, Greater London / Surrey (Hybrid)

KEY RESPONSIBILITIES:

• Chase arrears and manage allocation of cash for all non-customer arrears.

• Take control of building good internal and external relationships to ensure prompt payment of arrears from our broker and vendor partners.

• Manage the billing of late payment interest where required.

• Assist the team with a variety of collections and administrative duties.

• Liaise with accounts department to ensure correct allocation of cash.

• Assist the collections and reporting manager with the compilation of spreadsheets relating to the ECB requirements of the New Definition of Default.

• Work in accordance with the latest procedures and policies.

• Ensure compliance with Consumer Credit Legislation and DPA.

• Other ad hoc duties where required.

PERSON SPECIFICATION:

• Good organisational skills.

• Minimum of 2 years’ experience of debt collection.

• A good team player but able to work independently.

• Good communication skills and the ability to make decisions.

• Excellent excel skills, VLOOKUP and pivot reports is essential.

• Ability to resolve technical allocation issues.

• Working knowledge of Alfa useful but not essential.

• Act with integrity at all times and embrace the philosophy of treating customers fairly.

This is a great opportunity to join a leading financial services company offering realistic career progression.

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.

Contact us for a confidential discussion.